GO cashless and contactless – Robinsons Bank adopts QR PH for merchants

 

More than ever, it’s now easier to go cashless and contactless to send and receive payments! 

 

Robinsons Bank is among the first seven financial institutions that have implemented QR PH, an interoperable QR code for merchants, as mandated by the Bangko Sentral ng Pilipinas (BSP).

 

This means that RBank merchants with the RBank QRPH code can now accept QR code payments made from other banks and e-wallets; and RBank account holders can take advantage of the contactless payment solution by scanning and paying to any participating store with an interoperable QR code.  

 

“We are excited to be one of the first to adopt the QRPH standard.  This allows our Merchants wider reach and offers our clients quick and hassle-free payment options. Expect to see more merchants displaying the RBank QuickR payment QR code, especially within Robinsons Malls.  Customers can begin to enjoy the safety, security and convenience of paying via QR soon,” Mr. Albert Raymund Tinio, SVP and Merchant & Acquiring Head stated.  

 

The roll out of the interoperable QR code for merchants is part of BSP’s initiative, the Person to Merchant (P2M) QR Payments, which was virtually launched last April 30.  

 

According to BSP, the initiative aims to make digital payments more accessible for micro, small, and medium enterprises (MSMEs), giving them the opportunity to make use of a safer, easier, and more affordable digital payment solution.  

 

Early this year, Robinsons Bank also implemented the use of an interoperable QR for person-to-person transactions, allowing RBank customers to send and receive funds from other banks.  

 

As times continue to change, Robinsons Bank strives to fulfill the needs of its customers by empowering them with seamless solutions that will help them grow their business. 

 

Do you want to become an RBank Merchant? Visit http://bit.ly/RBankBizMerchant to know more.

Robinsons Bank is the financial services arm of the JG Summit Group of Companies, one of the largest conglomerates in the Philippines. It currently ranks 18th among universal and commercial banks in the country, with assets amounting to Php 151.215 Bn as of December 2020. The Bank is recognized as the Fastest Growing Commercial Bank in the Philippines for 2020 by the Global Business Outlook; and the Best Commercial Bank in the Philippines for 2020 by the International Business Magazine. RBank was also recognized as an Outstanding Employer at the PH Best Employer Brand Awards 2020. 

 

For inquiries and concerns, you may reach Robinsons Bank through its Customer Care Center at (02) 8637-CARE (2273) or domestic toll-free 1-800-10-637-CARE (2273); or visit its website at www.robinsonsbank.com.ph. Like us on Facebook at www.facebook.com/robinsonsbank/ and join our Viber Community at www.bit.ly/RBankCommunity to get the latest updates.  

 

Robinsons Bank wins Omni-Experience Innovator Award for RBank Sign Up

 

In creating a better normal for every Filipino, Robinsons Bank has accelerated its digital initiatives while continuing to put customers at the heart of their business development.

 

As a testament to this, Robinsons Bank was awarded the Omni-Experience Innovator Award for its RBank Sign Up in the recently concluded IDC Digital Transformation Awards 2020 Philippines held by leading IT market research and advisory firm International Data Corporation (IDC). Similarly, it was also recognized by the International Business Magazine as the Most Innovative Retail Banking Product -- Philippines 2020.

 

The RBank Sign Up app is one of the newest products launched during the pandemic as a response to the needs of many Filipinos. The Sign Up capability lets customers open a bank account through an all-digital and online process. With just one (1) ID card, e-KYC, and internet connection, customers are sure to have their account details within minutes of completing the application.

 

“Robinsons Bank takes customer-centricity seriously. Traditional banks develop processes just to re-engineer themselves internally but nowadays we are re-engineering primarily to improve our customer’s experience and to enable them more in a digitized environment,” Mr. Ramon Abasolo, RBank's Chief Digital Officer explains that one of the main drivers for this initiative is to service the needs of their clients.

 

Through the app, customers can now open a Simple Savings Deposit Account, Regular Savings Account, Passbook Savings Account, and a Payroll Account with unique paths depending on the selected bank product.

 

“RBank Sign Up’s fully digitized and agile banking process helped clients utilize online banking at their own convenience. The variety of products offered in just one single app made it more beneficial not only for personal banking, but also for corporate clients and soon to sole proprietors and micro-enterprises. As the pandemic changed the way how we do banking, it only showed that they are more than ready for the future of banking.” Lilibeth Agudo, Market Analyst and DX Awards Lead for IDC Philippines, states.

 

Bank beyond the ordinary

 

RBank’s mobile banking has taken a new form with the new RBank Digital!

 

It has been designed to give users a smooth experience with its user-friendly and more responsive interface. Being a full-featured mobile banking application, the RBank Digital gives users the power to do all of their banking needs anytime and anywhere.

 

Easily enable the RBank QuickR to generate a unique QR code to accept payments or fund transfers via cashless and cardless transactions.

 

Skip the hassle of enrolling billers online because RBank Digital has over a hundred listed billers-- from utilities (electricity, water, cable) to insurance, and more!

 

Furthermore, there’s nothing more convenient than being able to monitor all accounts in one place. Manage your savings account, credit cards, Time Deposit accounts, and more in just a single RBank Digital account.

 

Ensuring safety and security at all times, the new mobile banking app has security features which users can enable and manage, allowing them to have full control of their bank accounts!

 

With the significant boost in digital transactions that the Bank has seen in the past months, expect more to come as Robinsons Bank continuously rolls out digital initiatives putting the customer at the center in all its innovations.

Robinsons Bank is the financial services arm of the JG Summit Group of Companies, one of the largest conglomerates in the Philippines. It currently ranks 18th among universal and commercial banks in the country, with assets amounting to Php 131.088 Bn as of December 2019. The Bank is recognized as the Fastest Growing Commercial Bank in the Philippines for 2020 by the Global Business Outlook; and the Best Commercial Bank in the Philippines for 2020 by the International Business Magazine. RBank was also recognized as an Outstanding Employer at the PH Best Employer Brand Awards 2020.

For inquiries and concerns, you may reach Robinsons Bank through its Customer Care Center at (02) 8637-CARE (2273) or domestic toll-free 1-800-10-637-CARE (2273); or visit its website at www.robinsonsbank.com.ph. Like us on Facebook at www.facebook.com/robinsonsbank/ and join our Viber Community at www.bit.ly/RBankCommunity to get the latest updates.

 

Robinsons Bank assures service amid crisis, enhances digital services for better banking experience

While the entirety of the Philippines is under a State of Calamity due to the COVID-19 virus, Robinsons Bank (RBank) has taken immediate adequate steps to ensure that it maintains its excellent banking services for its various customers and stakeholders amid the COVID-19 crisis.

RBankers: A resilient workforce offering their dedication to serve amidst crisis

As the first two (2) weeks of the quarantine's implementation became a handful for the majority of businesses, RBank strived to deliver the same quality of services that it has provided since.

In the beginning of the ECQ, 62% of RBank’s branch network nationwide continued to operate to ensure that there is an easily accessible bank that can cater to clients’ needs. Furthermore, 92% of RBank ATMs replenished consistently to serve various communities across the nation. Customers can also find RBank's "24R Hub" – the bank's 24/7 digital bank hubs in strategic locations, which will allow them to withdraw and deposit cash, and pay bills via RBank Digital (online banking).

RBank’s Cash Management Services remain in the service of its corporate clients.  The Bank’s corporate online banking platform, e2Banking, continues to service corporate and SME customers enabling clients to have online access to their balances and transaction history. They can remotely facilitate their fund transfer requests not only to Robinsons Bank accounts but to other accounts with any local bank.

In support of the “Bayanihan To Heal as One Act," RBank has expanded coverage of the grace period for all corporate loans, consumer loans, and credit card payments with due dates from March 16 to May 15, 2020.  The loan grace period has nationwide coverage and provides various concessions to ease clients with the burden brought about by the crisis, such as waived penalties and fees on returned checks and the suspension of auto-debit and PDC payments during the ECQ period. 

Moreover, the Bank has continued to lower its transaction fees from Php 25.00 to now only one-peso, providing customers with a “Piso-fee promo” for online fund transfers of PesoNet and InstaPay.

RBank is also enhancing RBank Digital, its online banking platform to provide users with a mobile banking experience that’s like no other.

“While we urge the country to limit face-to-face interactions to mitigate the spread of the virus, RBank has made it easier for you to enjoy your banking experience in the safety of your homes.  More than ever, we strive to enhance your personal online banking experience with our RBank Digital, our online banking platform to offer you accessible and convenient banking that's just at your fingertips.” Robinsons Bank’s statement reads

Expanding digital efforts to cater to your needs

Last April 23, RBank has introduced RBank Sign Up – the mobile app that allows you to open a new bank account online.  The new app proves that banking is all about ease and convenience. It only requires one government ID, and it uses facial recognition and real time ID detection for a fast, easy, and secure experience.

With RBank Sign Up, clients can apply for an RBank account wherever and whenever – free of charge! Bank details can be received within minutes of signing up, and yes— there's no need to go to the branch.

Clients can also expect that there’s more to come with the new feature in RBank Digital. They'll be able to view their credit card transactions in real-time, transfer funds using a QR code making it the “QuickR way” to send money, and make payments to participating online stores.

 “We will navigate through these uncertain times and find new ways to deepen our relationship with you by providing services that will help strengthen your financial position in the coming months.  In all our endeavors, we are determined to put you, our valued customer, at the heart of our service.” Robinsons Bank assures that even with the new norm that the COVID-19 situation created, it will remain committed to providing unwavering service.