While the
entirety of the Philippines is under a State of Calamity due to the COVID-19
virus, Robinsons Bank (RBank) has taken immediate adequate steps to ensure that
it maintains its excellent banking services for its various customers and
stakeholders amid the COVID-19 crisis.
RBankers:
A resilient workforce offering their dedication to serve amidst crisis
As the
first two (2) weeks of the quarantine's implementation became a handful for the
majority of businesses, RBank strived to deliver the same quality of services
that it has provided since.
In the beginning of the ECQ, 62% of RBank’s branch network
nationwide continued to operate to ensure that there is an easily accessible
bank that can cater to clients’ needs. Furthermore, 92% of RBank ATMs
replenished consistently to serve various communities across the nation. Customers
can also find RBank's "24R Hub" – the bank's 24/7 digital bank hubs
in strategic locations, which will allow them to withdraw and deposit cash, and
pay bills via RBank Digital (online banking).
RBank’s Cash Management Services remain in the service of its
corporate clients. The Bank’s corporate
online banking platform, e2Banking, continues to service corporate and SME
customers enabling clients to have online access to their balances and
transaction history. They can remotely facilitate their fund transfer requests
not only to Robinsons Bank accounts but to other accounts with any local bank.
In support
of the “Bayanihan To Heal as One Act," RBank has expanded coverage of the
grace period for all corporate loans, consumer loans, and credit card payments
with due dates from March 16 to May 15, 2020.
The loan grace period has nationwide coverage and provides various
concessions to ease clients with the burden brought about by the crisis, such
as waived penalties and fees on returned checks and the suspension of
auto-debit and PDC payments during the ECQ period.
Moreover,
the Bank has continued to lower its transaction fees from Php 25.00 to now only
one-peso, providing customers with a “Piso-fee promo” for online fund transfers
of PesoNet and InstaPay.
RBank is
also enhancing RBank Digital, its online banking platform to provide users with
a mobile banking experience that’s like no other.
“While we
urge the country to limit face-to-face interactions to mitigate the spread of
the virus, RBank has made it easier for you to enjoy your banking experience in
the safety of your homes. More than
ever, we strive to enhance your personal online banking experience with our
RBank Digital, our online banking platform to offer you accessible and
convenient banking that's just at your fingertips.” Robinsons Bank’s statement
reads
Expanding digital efforts to cater to
your needs
Last April
23, RBank has introduced RBank Sign Up – the mobile app that allows you to open
a new bank account online. The new app
proves that banking is all about ease and convenience. It only requires one
government ID, and it uses facial recognition and real time ID detection for a
fast, easy, and secure experience.
With RBank
Sign Up, clients can apply for an RBank account wherever and whenever – free of
charge! Bank details can be received within minutes of signing up, and yes—
there's no need to go to the branch.
Clients
can also expect that there’s more to come with the new feature in RBank Digital.
They'll be able to view their credit card transactions in real-time, transfer
funds using a QR code making it the “QuickR way” to send money, and make
payments to participating online stores.
“We will navigate through these uncertain
times and find new ways to deepen our relationship with you by providing
services that will help strengthen your financial position in the coming
months. In all our endeavors, we are
determined to put you, our valued customer, at the heart of our service.”
Robinsons Bank assures that even with the new norm that the COVID-19 situation
created, it will remain committed to providing unwavering service.
